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Discussion Starter · #1 ·
Gents, i've been having occassional problems with my Wireless connection in the evenings. It works fine all day, and then goes tits-up after about 6pm (ish). It's not my computer, as there are other devices in the house that equally cant connect.

I've tried the BT Unhelpful line in India, and they wouldnt exept that it was the Hub, and kept blaming the computer, even though i kept explaining that other devices (Iphone, PS3, other PC's) wouldnt connect. In the end, once they had run out of ideas, and wouldnt except what i was saying, they just put the phone down on me !!! WTF !!!!

So, i've cruised the BT forums, and have seen people with the same problems, but no-one with any solutions.

It hasnt done it for ages, but has played up for the last 3 evenings on the trot :evil:.

Any of you guys had similar problems ? More importantly, anyone got to the bottom of it ??

btw - i'm writing this with my Netbook connected to the cable to the Hub, which works fine - it just wont connect wireless (kinda defeating the object, eh ?).
 

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My sympathies Simon, we don't have BT here, we have a subsiduary callled Manx Telecom (MT)(Empty). My wifi stopped working suddenly and it took them a week to trace it to a problem at the exchange, where they had to recombobulate the dilythium crystal port or something. No mention of reimbursment for the lost week or the many phone calls..... On the bright side, I didn't have to speak to rude people in India...
 

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Sounds like you need a new router Simon. If the connectoin is fine when using a cable, the wireless part must have given up. I use Netgear routers and so far haven't had any problems with them. We've got 2 pc's, a laptop, 3 psps, a ps3 and wii connected.

Hope this helps

Gary
 

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Discussion Starter · #4 ·
As per usual, it's working fine this morning !!!

Why on earth would it work in the mornings, and all day, and then not work in the evenings ?????????? Makes no fecking logical sense to me at all !!!!
 

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Si have you still got the installation disc still? may be worth removing it from the computer then reinstalling it.
I have got the hub too, had no problems with it, but my brother had the same issue as you, he reinstalled it and had no problems after that.
 

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Si, you can get a "new" BT hom ehub for about £1 from ebay. That's what I did when my last one blew up. It was brand new and unopened. Loads to choose from too.
 

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Si,
Been having all the same problems as you but cannot get any joy...You are right they are cr*p. Will be changing provider very shortly.
 

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Si, reinstall again. I know what you mean where it is ok in the day and doesnt connect in the evening. * In the evenings was the hub showing the a light for the wireless?
 

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not the same prob but our bt hub kept changing channel, from 7 to 5... ended up using the plug things that came with box, your electric cables through the house become a direct connection. i have seen the plugs for sale seperatly to.
 

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Hi,

I'm sure i've read something recently about conflicting wireless signals on home users networks, this could be your problem as you say it happens after 6, which is usually when people return from work and log on. If other people are using the same wireless signal frequency as you in close proximity it may be that this is interfering with yours.

As you say it's working fine when physically plugged in so it cant be your connection to your ISP.

I'll see if I can find the article to check if there is anything useful but in the mean time it might be worth looking at your hubs settings and see if there is any option to change this.
 

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it seems most routers give you the option to change the wireless channel, if this is possible with yours then try it! I've never used a BT hub so no experience on this i'm afraid.

Something else that sometimes causes issues are wireless phones that use the same frequency, I think this is more of a problem in America than here but it might be worth asking your neighbours if they use any such equipment.

Good luck mate!

And this is from Microsoft's website, I think points 6 and 7 are most relevant as the issue seems to only happen at certain times of the day, there must be some interference from somewhere:

10 tips for improving your wireless network

If Windows ever notifies you about a weak signal, it probably means your connection isn't as fast or as reliable as it could be. Worse, you might lose your connection entirely in some parts of your home. If you're looking to improve the signal for your wireless network, try some of these tips for extending your wireless range and improving your wireless network performance.
10 tips for improving your wireless network
1. Position your wireless router (or wireless access point) in a central location

When possible, place your wireless router in a central location in your home. If your wireless router is against an outside wall of your home, the signal will be weak on the other side of your home. Don't worry if you can't move your wireless router, because there are many other ways to improve your connection.
Bad router and good router comparison
2. Move the router off the floor and away from walls and metal objects (such as metal file cabinets)

Metal, walls, and floors will interfere with your router's wireless signals. The closer your router is to these obstructions, the more severe the interference, and the weaker your connection will be.
3. Replace your router's antenna

The antennas supplied with your router are designed to be omni-directional, meaning they broadcast in all directions around the router. If your router is near an outside wall, half of the wireless signals will be sent outside your home, and much of your router's power will be wasted. Most routers don't allow you to increase the power output, but you can make better use of the power. Upgrade to a hi-gain antenna that focuses the wireless signals only one direction. You can aim the signal in the direction you need it most.
Standard antenna and hi-gain antenna examples
4. Replace your computer's wireless network adapter

Wireless network signals must be sent both to and from your computer. Sometimes, your router can broadcast strongly enough to reach your computer, but your computer can't send signals back to your router. To improve this, replace your laptop's PC card-based wireless network adapter with a USB network adapter that uses an external antenna. In particular, consider the Hawking Hi-Gain Wireless USB network adapter, which adds an external, hi-gain antenna to your computer and can significantly improve your range.

Laptops with built-in wireless typically have excellent antennas and don't need to have their network adapters upgraded.
Wireless router and wireless repeater
5. Add a wireless repeater

Wireless repeaters extend your wireless network range without requiring you to add any wiring. Just place the wireless repeater halfway between your wireless access point and your computer, and you'll get an instant boost to your wireless signal strength. Check out the wireless repeaters from ViewSonic, D-Link, Linksys, and Buffalo Technology.
Wireless channels
6. Change your wireless channel

Wireless routers can broadcast on several different channels, similar to the way radio stations use different channels. In the United States and Canada, these channels are 1, 6, and 11. Just like you'll sometimes hear interference on one radio station while another is perfectly clear, sometimes one wireless channel is clearer than others. Try changing your wireless router's channel through your router's configuration page to see if your signal strength improves. You don't need to change your computer's configuration, because it'll automatically detect the new channel.
7. Reduce wireless interference

If you have cordless phones or other wireless electronics in your home, your computer might not be able to "hear" your router over the noise from the other wireless devices. To quiet the noise, avoid wireless electronics that use the 2.4GHz frequency. Instead, look for cordless phones that use the 5.8GHz or 900MHz frequencies.
8. Update your firmware or your network adapter driver

Router manufacturers regularly make free improvements to their routers. Sometimes, these improvements increase performance. To get the latest firmware updates for your router, visit your router manufacturer's Web site.

Similarly, network adapter vendors occasionally update the software that Windows uses to communicate with your network adapter, known as the driver. These updates typically improve performance and reliability. To get the driver updates, do the following:
Windows 7 and Windows Vista

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Click Start menu, click All Programs, and then click Windows Update.
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In the left pane, click Check for updates, and then wait while Windows Vista looks for the latest updates for your computer.
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Install any updates relating to your wireless network adapter.

Windows XP

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Visit Microsoft Update, click Custom, and then wait while Windows XP looks for the latest updates for your computer.
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Install any updates relating to your wireless adapter.


9. Pick equipment from a single vendor

While a Linksys router will work with a D-Link network adapter, you often get better performance if you pick a router and network adapter from the same vendor. Some vendors offer a performance boost of up to twice the performance when you choose their hardware: Linksys has the SpeedBooster technology, and D-Link has the 108G enhancement.
10. Upgrade 802.11b devices to 802.11g

802.11b is the most common type of wireless network, but 802.11g is about five times faster. 802.11g is backward-compatible with 802.11b, so you can still use any 802.11b equipment that you have. If you're using 802.11b and you're unhappy with the performance, consider replacing your router and network adapters with 802.11g-compatible equipment. If you're buying new equipment, definitely choose 802.11g.

Wireless networks never reach the theoretical bandwidth limits. 802.11b networks typically get 2-5Mbps. 802.11g is usually in the 13-23Mbps range. Belkin's Pre-N equipment has been measured at 37-42Mbps.
 

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Here is a screenshot from my routers setup, you can see the channel option is set to auto but you can change it from 1-12.

I dont have any problems so I just leave it on auto but changing the channel could clear up any conflicts with your neighbours equipment. It's worth a go.

to access your routers settings, it's normally just a case of putting 192.168.1.1 in the address bar and then the username and password for the router. BT can help you with this

Sorry if i'm patronising! I dont know how savvy you are :)
 

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Discussion Starter · #14 ·
* In the evenings was the hub showing the a light for the wireless?
The Blue light has been on - it's even been showing as having a strong signal strength to the Hub when performing a search for available networks. It just wont connect though !!

This morning i thought i'd check what other networks were showing, as i suspected interference with other networks in the evening, but there were even more networks showing this morning than have been showing in the evenings !!

It's a stupid stupid problem !! I will be trying the suggestions on here this evening though if it is still playing up.
 

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The Blue light has been on - it's even been showing as having a strong signal strength to the Hub when performing a search for available networks. It just wont connect though !!

This morning i thought i'd check what other networks were showing, as i suspected interference with other networks in the evening, but there were even more networks showing this morning than have been showing in the evenings !!

It's a stupid stupid problem !! I will be trying the suggestions on here this evening though if it is still playing up.
One question.... is this a Homehub 2 ?...............

1. Have you tried unplugging the hub from the mains electric for about five minutes? Sometimes routers throw a wobbler like sky boxes & this is a good cure for both.
2. How old is the homehub? If its less than 12 months is is still under warranty?
3. When you look at the list of available networks is your network showing? If the Network is showing with a high signal strength then the problem lies with your computer. Try removing your login info & connection...... reboot the computer and re-establish the connection. If that does not work also remove the wireless software......... reboot and reload. Ensure you have the wireless software before you remove it.
4. What version of Windows are you using?
5. is your BT software & homehub firmware up to date?

Will await your answers.........
 

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Discussion Starter · #16 ·
One question.... is this a Homehub 2 ?...............

1. Have you tried unplugging the hub from the mains electric for about five minutes? Sometimes routers throw a wobbler like sky boxes & this is a good cure for both.
2. How old is the homehub? If its less than 12 months is is still under warranty?
3. When you look at the list of available networks is your network showing? If the Network is showing with a high signal strength then the problem lies with your computer. Try removing your login info & connection...... reboot the computer and re-establish the connection. If that does not work also remove the wireless software......... reboot and reload. Ensure you have the wireless software before you remove it.
4. What version of Windows are you using?
5. is your BT software & homehub firmware up to date?

Will await your answers.........
PS3, works laptop & iphone will not connect either - so pretty sure that it's not the PC.

It is a Home hub 2.0.

Tried switching it off & on again.

I worked perfectly all day, and early evening. & now, i've just got home from a meal - & i am typing this, whilst connected to the cable again !!! WTF !!!!!!!!!!!!!!!!! I am gonna lose it in a minute & smash the Home Hub into about a million pieces !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

WHY DOES IT FECKING FECK UP IN THE EVENINGS ??????????????????????/ IT MAKES NO FECKING SENSE !!!!!!!!!!!!!!!!!!!!!!!!!!!
 

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Did you try changing the wireless channel yet?

Also, and I know this may sound daft but does the hub have any kind of parental controls that may restrict wireless use at certain times?

It has to be the hub and I suspect it's some kind of interference to be honest but tracking down the source could be tricky. Ask the neighbours what home phones they have and ask if you could call them as a test to see if your internet drops offline while on the phone to any of them.
 

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Discussion Starter · #18 ·
I finally managed to figure out how to change the channel earlier, and have been up & running ever since !!!

If this holds, i shall be a very happy man, and will kiss you when i see you Chad-honey !!!!
 

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Sorry Si but I dont think you're my type :p

Glad it's working though, lets hope it holds up! If you do get any more trouble just change the channel again and see if it works, you're neighbours could be lazy (ignorant) like me and leave theirs on auto! ;)
 
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